FAQs

Frequently Asked Questions (FAQ)

1. Do I need to have an account to place an order?

No, you can place an order as a guest without creating an account.

However, creating an account with Kovallia provides additional benefits, including:

  • Faster checkout during future purchases

  • Easy access to your order history and order information

  • Updates about new products, promotions, and special offers

2. What payment methods do you accept?

We accept major payment methods available at checkout, including credit cards and other secure payment options.

Available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal 

All payments are processed securely through trusted payment providers.

3. How secure is my online order?

Your payment security is important to us.

Kovallia uses secure encryption technology to help protect your personal and payment information during checkout.

Payment information is processed securely through our payment providers and is not stored on our servers.

4. Are there any exchange rates?

All transactions on our website are processed in United States Dollars (USD).

If your payment card uses another currency, your bank or card issuer will calculate the final amount based on the applicable exchange rate at the time of processing.

Kovallia is not responsible for exchange rate differences or additional fees charged by your financial institution.

5. How do I enter my shipping address?

Please make sure your shipping address information is complete and accurate when placing your order.

For international orders, we recommend entering your address using English characters whenever possible to help ensure smooth delivery.

Please include all necessary details, such as:

  • Full name

  • Street address

  • City

  • State/Province

  • Postal code

  • Country

  • Phone number

6. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to update your shipping address.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Kovallia is not responsible for delivery issues caused by incorrect or incomplete address information provided by customers.

7. How long does shipping take and how can I track my package?

Shipping times vary depending on the destination, shipping method selected, and order processing time.

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.

You can use the tracking number to monitor your package delivery status.

Please note that international shipments may occasionally experience delays due to customs processing, weather conditions, carrier delays, or other circumstances outside of our control.

If you have any additional questions, please contact our customer support team:

Email: bzom7465@outlook.com