Return & Refund Policy
Refund and Return Policy
At Kovallia, we want our customers to be satisfied with their purchases. If you are not completely satisfied with your order, we offer a return policy to help you find a suitable solution.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must:
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Be unused and in their original condition
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Include original packaging when applicable
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Not show signs of damage, misuse, or alteration
Certain items may not be eligible for return if they are damaged, used, or returned in unacceptable condition.
To start a return, please contact our customer support team before sending any items back.
Email: bzom7465@outlook.com
Please do not send returns without first receiving return instructions from our customer service team.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
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Original shipping fees may not be refundable unless required by applicable law.
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Refund processing times may vary depending on your bank or payment provider.
Exchanges
If you receive a defective, damaged, or incorrect item, please contact our customer support team.
Depending on the situation, we may provide a replacement, refund, or another appropriate solution.
For most standard returns, we recommend returning the original item and placing a new order if you would like a different product.
Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
We may request photos of the product and packaging to help us review the issue.
After evaluation, we will work with you to provide an appropriate resolution, including a replacement or refund when applicable.
Non-Returnable Items
Some items may not be eligible for return, including:
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Items that have been used, damaged, or altered
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Items returned without prior approval
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Clearance or final sale items (when applicable)
Late or Missing Refunds
If you have not received your refund after the stated processing period, please:
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Check your bank account again
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Contact your payment provider
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Contact us at bzom7465@outlook.com
We will be happy to assist you.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Return instructions and the return address will be provided by our customer service team after your return request is approved.
Contact Us
If you have any questions about our Refund and Return Policy, please contact:
Kovallia
Email: bzom7465@outlook.com